Responsibilities

In the role of Resident Services Supervisor, you support the Resident Services Director (RSD) in implementing the Resident Services programs and overall department functions. You establish and maintain a medication system, complete daily Quality Enhancement reviews, and maintain positive relations with residents, families, and physicians.

• Schedule and supervise staff; available to cover staffing when needed; maintaining a staggered schedule with the RSD, including a rotational on call schedule.
• Provide training and orientation to new staff members and ongoing training and development to current staff members.
• Establish and maintain a medication system which adheres to all local, federal, and Company regulations and procedures.
• Complete daily Quality Enhancement reviews to ascertain if the department is meeting state regulations and Company policies.
• Ensure adherence to company policy and local health and safety codes and federal regulations for assisted living communities.
• Provide activities of daily living assistance to residents.
• Communicate to residents, families, department heads, resident services staff, and Executive Director in an effective manner.
• Perform assessments and reassessments as assigned to determine resident needs and service plan recommendations.
• Prioritize tasks to ensure optimum services to residents as requests and needs change over time.
• Look for ways to improve and promote quality, reporting any safety or quality issues to the RSD or Executive Director.
• May perform other duties as needed and/or assigned.

Qualifications

• Licensed RN/LPN/LVN.
• Basic First Aid and CPR certification as required.
• Must successfully complete all Atria specified training programs.
• Must complete all state required training to maintain licensure or certification.
• Management experience preferred.
• Ability to work in a team setting and to provide strong customer service.
• Strong organization and time management skills.
• Able to clearly communicate in English; able to read and comprehend simple instructions, short correspondence, and memos; able to effectively present to a small group setting or in a one-on-one basis.
• Must be able to perform simple calculations (add, subtract, multiply, and divide whole numbers, decimals, and common fractions).
• Able to work flexible hours due to the demands of the position.
• Position requires driving responsibilities (may use Company provided vehicle and/or personal vehicle).
• Must possess valid driver’s license.
• Must satisfactorily meet and be in compliance with Company’s Motor Vehicle Policy standards.